9 Benefits of Social Media For Your Business in 2023

Mar 03, 2021

Social Media Marketing News

9 Benefits of Social Media For Your Business in 2023

Social media has become essential for most businesses and is no longer an option to merely consider. With over 3 billion users worldwide, it is not shocking that brands are keen on generating a huge presence online. Social media plays a vital role in the everyday lives of almost half of the world’s population, so it is not surprising that businesses are expected to engage with their audiences across social media platforms. If you are a business owner who has not yet taken advantage of the many benefits of social media, you are missing out on opportunities to create new customers and increase product sales. There are countless advantages of social media which are not only suited for social media influencers, but for brands who want to communicate with their audiences. 

We have curated an extensive list of some of the benefits of social media for businesses.

What are the 9 benefits of using social media for businesses?

1. Humanise your brand

In this day and age, having an online presence is crucial for any business. However, it is important that your social media followers can connect with you on a human level. Your customers need to know that there are real people behind your profile who are genuinely interested in listening and speaking to them. By connecting with your followers on a human level, you are guaranteed to come across as trustworthy to your audience. A prime example would be to use memes or GIFs when having conversations with your followers on any platform. This will heighten your brand as entertaining and engaging. 

It is also necessary to embrace your company’s values when thinking about humanising your brand. A great way to connect with your customers is to show that you are understanding. Utilising tone and language will demonstrate that your brand is genuine.

2. Customer feedback

One of the best benefits of social media is that it is easy to receive feedback from your followers. Customers can share their opinions about your products or services in the comment sections of your posts or even on their own stories on social media. Ensuring that you are up to date with your customers’ feedback will show you the strengths and weaknesses of your social media marketing strategies. Whether you receive complaints or praise for your products or services, publicly responding to each individual is a great way for you to present your company as reputable and professional. It ultimately shows that you prioritise your customers.

3. Increase website traffic

Social media allows you to reach different audiences, so it is worthwhile to add website links to all of your social media accounts. This means that you can increase the visibility of your business by appealing to those who come across your business for the first time. There are also ways for you to participate in social conversation online, which will make your brand more likely to be seen by social media users. For example, commenting on posts by brands that are within your niche can generate curiosity about your own brand.

4. Partner with influencers

Social media influencers dominate the internet with their loyal fan bases and authentic content. As a result, consumers are more likely to buy your products if you collaborate with their favourite influencers. Between 20% and 50% of purchasing decisions are influenced by the reviews of social media influencers, so partnering with an influencer who is a fan of your products is a no-brainer.

5. Track your competition

It is likely that your competitors are already active across different social media platforms, which means that you can learn from the content that they release online. In this way, you can educate yourself on which social media tactics to employ for your own business. By observing your competition, you can see what works well for them as well as what doesn’t work quite well. However, be aware that the strategies that work for your competitors might not necessarily work for you. It is also vital to remain original when taking inspiration from your competition. The worst thing to do is to explicitly imitate their ideas which could potentially jeopardise your brand’s reputation.

6. Brand awareness

Brand awareness is one of the benefits of social media that is easy to achieve. On social media, people are open to connecting with new and unfamiliar brands, so you must make sure that you showcase your brand’s authenticity. For example, creating your own brand-specific hashtags for a social media campaign can make you more memorable to new consumers.

7. Fast and effective communication

Social media is a much faster and more effective way to communicate with your audience than traditional marketing methods. In order to quickly reach your audience, there is one simple way for them to see your content as soon as you post. Encouraging your followers to turn on post notifications means that they are notified every single time that you post on a social media platform.

8. Learn more about customers

Social media can provide you with endless ways to find out more about your customers. Analytics pages like Facebook Insights gathers data about how your followers interact with your content. This will ultimately help you to improve your engagement rates and conversion rates over time.

9. User-generated content

Another advantage of social media is that it allows you to promote your business without being too direct. Adopting an aggressive approach to raising awareness of your brand can put off your customers. Interacting with posts or stories of positive customer reviews is bound to get people talking about your brand. This is a great way to let your followers form their own opinions of your business based on honest customer experiences.


The benefits of using social media are not the same for each business. The ways in which social media can pay off for your business depends on the needs of your target audience as well as the goals for your business. The above list is a guide for the most popular ways that businesses can benefit from social media.


Why is social media good for business? 

Social media is good for business simply because there are several ways in which you can engage your audience. From private messaging to reposting your followers’ posts, it is easy for you to appear reputable and credible as a brand. 

What are the benefits of social media? 

The benefits of social media primarily depend on the goals for your brand as well as your target audience’s needs. However, there are some benefits of social media that are suitable for most companies. For example, increasing brand awareness and ensuring that you are relatable to your customers can increase conversion rates and engagement with your posts. 

What are the advantages of social media? 

There are many advantages of social media for businesses. Some examples include creating organic content, directly connecting with your audience, and driving traffic to your website. 

What are the disadvantages of social media? 

There are some disadvantages of social media that can be detrimental to businesses who choose to be present online. The most obvious disadvantage of social media is that it can create a sense of detachment due to a lack of face-to-face interaction.

Our Influencer marketing agency and Social agency are located worldwide, with our agency network based in the USA, UK, UAE and China.

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James Hacking


Socially Powerful, founded in 2017, stood as pioneers of the influencer marketing industry. Today we are a global social marketing agency and technology company.

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